Terms and Conditions
1. Acceptance of our Terms
By visiting the BioTech Delft website http://biotechnologycourses.nl/, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to http://biotechnologycourses.nl/, you agree to be bound by the following Terms and Conditions.
BioTech Delft reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of http://biotechnologycourses.nl/ after any changes to Terms will signify your agreement to be bound by them.
We are committed to protecting your privacy. Your personal information with only be viewed by BioTech Delft employees. We include your contact details in the “list of participants” in the course binder for networking purposes. Besides this, information will never be shared with third parties unless we are legally required to do so to the appropriate authorities. We will not use your e-mail address for unsolicited mail. Any emails sent by BioTech Delft will only be in connection with the provision of agreed services and products. If you want to stay up-to-date on our courses, you can sign up for our newsletter via our website. You can unsubscribe from our mailing list at any time.
Course fees can be paid by bank transfer or credit card (we are required to charge extra costs for this option; please contact us). TU Delft employees can use their internal (project) code. Customers are requested to pay the course fee within 30 days after the invoice date, but at the latest three weeks before the course starts. In case of application 10 weeks before the start of the course, the reduced course fee (early bird fee) applies. After this date, we charge the full course fee. The course fees need to be on our bank account before the course starts. Participation is only possible if the course fee has been paid. Participation before payment is only possible if special permission was granted by BioTech Delft.
5. Admission to the course
We handle registrations on a “first come, first serve” basis. There are entry requirements for the courses. If we feel that you do not meet the entry requirements we will consult the course board. Both BioTech Delft and the course board have the right to deny participation in the course. For some courses we have a limited number of spots for PhD students. Course-specific info can be found on this website. The courses of BioTech Delft will only be held when there are enough participants. In case we have too many registrations, we will place people on a waiting list. It could result in not being able to participate in the course.
6. Cancellation policy
Participants can cancel their registration by email. You have a cooling off period of 14 calendar days, commencing on the day after receipt of your registration. Cancellation is always free of charge within these 14 days. If participants cancel their registration after these 14 days, but six weeks before the starting date of the course at the latest, a full refund will be granted (minus fees the bank applied). Between six and two weeks in advance, a 25% fee charge can be made. Less that two weeks in advance a 75% fee charge can be made. Participants can request permission with BioTech Delft to send a replacement participant.
When the number of participants is too low to have a fruitful course, BioTech Delft will cancel the course no later than six weeks before the start of the course. The course fee will be reimbursed within three weeks after cancellation. In case a speaker will not be able to present his/her lecture, due to unforeseen circumstances, BioTech Delft will keep the right to arrange a replacement or cancel that presentation.
In case of circumstances beyond our control, BioTech Delft holds the right to cancel the course. Participants will than receive a full refund.
7. Intellectual property and copyright
The copyright of course materials rests with Delft University of Technology, except where copyright is located elsewhere. Course materials are for personal use by staff and participants of the courses. It is not allowed to reproduce, store in a retrieval system or transmit any part of the course materials without permission of the copyright owner.
8. Complaint policy and procedure
BioTech Delft is committed to providing a high quality service. If you do have a query please contact us at firstname.lastname@example.org, or +31(0)152781922, so wherever possible we can answer any queries before they become complaints.
However, we do accept that from time to time things may go wrong. If you have any comments about our service, please tell us. We want to help you resolve your complaint as quickly as possible.
Please find our complaint policy here.